Payment & Refund Policy
Effective Date: 11-10-2025
At FALWRK, we strive to provide transparent, fair, and professional payment and refund practices for all our CCTV, IT, and digital solutions in Saudi Arabia.
1. Payment Terms
All services provided by FALWRK require payment as agreed upon in the service proposal or invoice.
Payment methods are not listed on the website and will be discussed directly with the client after initial contact to ensure convenience, security, and suitability.
Clients will receive an official invoice detailing the service scope, total cost, and agreed payment method.
Services will commence only after confirmation of payment terms with the client.
2. Payment Schedule
For most projects, a deposit or partial payment may be required before work begins.
The remaining balance must be cleared as per the agreed timeline specified in the invoice or service agreement.
Any delays in payment may result in postponement of service delivery until payment is received.
3. Refund Policy
Refunds are considered on a case-by-case basis and depend on the status of service delivery.
Once services have been initiated, full refunds may not be applicable if work has already been performed.
In situations where a refund is granted, it will be processed using the same method agreed upon with the client during the payment discussion.
Any disputes regarding payments or refunds will be resolved professionally, in line with Saudi Arabian commercial regulations.
4. Changes to Services and Payments
Any changes to the agreed-upon service scope may affect the total cost.
Clients will be informed of adjustments to pricing or timelines before implementation.
Additional charges for extra services or modifications will be communicated and approved by the client before proceeding.
5. Contact for Payment Inquiries
For questions regarding payments, invoices, or refunds, please contact us directly:
FALWRK – CCTV & IT Solutions
Email: info@falwrk.com
Phone: +966 53 774 9507